Customer Experience Training with Jeb Blount

The primary objective of this training program is to rapidly improve the customer experience delivery skills of your customer facing associates by:

• Improving the impact of conversations with customers
• Mastering inter-personal skills that create real, emotional connections with customers
• Effectively approaching different customer styles
• Working with difficult and angry customers to solve problems and create loyalty
• Leveraging strategies that create loyal, repeat customers
• Increasing word-of-mouth marketing by making customers love you

Secondarily, the training will engage and motivate your customer facing employees, making them feel that they are "part of the team", build confidence, and improve long-term retention of top talent.