This is an on-site job.  The ITDLM coordinator supports Cyber Center of Excellence G-3/5/7 (also known as the Schoolhouse Validation Authority (SVA)) which has an active role in the forecasting, validation, and assistance of students with lodging, for all courses listed under the Institutional Training Directed Lodging and Meal (ITDLM) program. The SVA must also interact with the International Hotel Group (IHG) Army Hotel Group Coordinator (GC) and with the program executor, U.S. Army Corps of Engineers(USACE), to ensure successful ITDLM program execution. The coordinator will work with CCoE, IHG and Schools to provide students in ITDLM approved courses with reserved lodging at IHG. In this position, the ITDLM coordinator will communicate with students, IHG staff, and Training and Doctrine Command (TRADOC) verbally and through email, IOT initiate review, change or cancel reservations when necessary.

 

The minimum requirements for consideration are:

• Secret Security Clearance (can sponsor)
• Have two (2) years’ experience establishing and maintaining office functional files and reference files; knowledge management applications, e.g., SharePoint, Army Training Requirements and Resources System (ATRRS), and MS Office, Adobe applications
• Has experience answering telephone calls and troubleshooting stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• At least two (2) years’ of hospitality industry experience as a hotel front desk agent, reservation management systems or similar position preferred
• Possess advanced writing skills (e.g. tailoring content and delivery for different audiences using Bloom's Taxonomy).
• Graduated from the Installation Staff Contractor Training Course (ISCTC) or meet the requirements to complete the required training within 60 days of contract award or first available class date offered by the CCoE Faculty and Staff Development Branch.

 

Responsibilities

• Provide policy and program direction for Cyber Center of Excellence ITDLM Institutional Training travel policy and procedures program
• Utilize the Army Training Requirements and Resources System (ATRRS) to run daily reports for each class approved under the ITDLM Program; run ATRRS Monthly/Quarterly barracks utilization report and provide to G3/5/7 (TSSR)
• Identify Soldiers by course priority for placement into Privatized Army Lodging
• Coordinate with both CCoE and the IHG by predicting total number of (student) hotel rooms required by day. Use predictive analysis to determine if IHG will reach capacity and off-post lodging contracts will be required
• Ensure subordinate commands/Soldiers are aware of and understand the ITDLM policy and authorized/approved travel entitlements
• Conducts daily tracking of student reservations/cancellations (E7 and above) for classes under their purview
• Provide periodic forecasts to the local IHG Army Hotel (daily for short-notice updates, weekly in a 45-Day, quarterly in a 90-Day, and bi-annually in a 180-Day Forecast)
• Randomly review TDY orders and 1610s’ for Soldiers attending Institutional Training to verify Soldiers were correctly reimbursed per diem for meals not centrally funded by the Government during their training attendance. Notify any discrepancies to the ITDLM Manager
• Review student travel orders for discrepancies and/or required amendments and refer to the order-issuing official for action, if required (this includes Commander, Human Resources Command for those students in TDY enroute status, in conjunction with a PCS, if appropriate)
• Incorporate ITDLM Policy requirements in the CCoE Organizational Inspection Program (OIP)
• Provide Holiday Block Leave (HBL) special Tracking; develop a tracking system using the MS-Teams platform for collaboration with course leadership before, during, and after HBL to ensure the Army is not invoiced for TDY lodging while students are on leave/pass
• Answer calls and emails to provide rate and IHG availability information
• Create Microsoft Office products by Mail-Merging between Excel and Word to send template (yet personalized) lodging reservation confirmation e-mails to each student 30-45 days prior to the class report date
• Confirm and validate course reservations in ATRRS, including ensuring corrections by consulting with the course managers and school POCs
• Field and respond to questions, concerns from the Regular Army (AA), Army National Guard (ARNG), United States Army Reserve (USAR), U.S. Army Corps of Engineers (USACE), IHG, and Soldier’s when necessary
• Create reports to present to CCoE, IHG, and the components regarding overall management of the program.

 

Benefits: 401k + 4% employer match, Medical/Dental/Vision/Life Insurance, 120 Hours PTO, Paid Federal Holidays
Salary:  Starts at 46,575

POC: Jonathan Loop, CEO, Harpe Engineering Solutions, Inc. 706-832-0180, jonathan.loop@harpeengineering.com